Customers have the right to return the goods within 14 days of delivery.
For returns, we require that the defective or functional goods be sent or delivered in unused condition (in original packaging) and with a written complaint to the following address:
YUWANET GmbH
Obere Holzgasse 9
5212 Hausen
Switzerland
Shipping costs are to be borne by the buyer. Upon receipt of the goods, a free replacement delivery will be organized or a purchase price already paid will be refunded to the customer. However, a deduction from the purchase price to be refunded or an invoice for possible damage or excessive wear and tear of the goods remains reserved. YUWANET GmbH may withhold the credit until it has received the goods back or the customer has provided proof that he has sent back the goods, whichever is the earlier. The exchange of goods does not trigger new warranty periods.